Kelova is here: your company's knowledge, ready to answer

An agent that knows your business

Today we're launching Kelova (kelova.app), a platform that turns your company's documents into an AI agent that answers your customers and your team in seconds.

Prices, catalogs, policies, manuals: at most companies, that information lives in PDFs, spreadsheets and web pages nobody checks in time. Teams lose hours looking for data that already exists, customers who write at night go unanswered, and generic chatbots know nothing about your product.

Kelova starts from a simple idea: connect your documents once and let your agent answer with them, on your website, WhatsApp and Telegram. No technical team needed, and live in less than a week.

Here's what you can use today.

Connect your knowledge once

Upload your documents: PDF, Word, Excel, PowerPoint, CSV and plain text. The agent learns from them right away.
Reads your website: paste the URL and Kelova reads your pages to answer with what you've already published.
Scanned documents too: it recognizes text in scanned PDFs and images.
Always up to date: scheduled automatic sync, so the agent never quotes last year's prices.
Freshness indicator: every source shows whether its information is current, about to expire or out of date.
Business memory: quick notes like "10% off this month" or "we're closed on Sundays" that the agent follows over the documents.

An agent that never makes things up

The question we hear most is "what if the AI makes something up?" Kelova is built so that doesn't happen.

Source cited: every answer tells you which document it came from.
Zero invented data: if it can't find the information, it says so. It never makes up a price or a condition.
Industry templates: start with an agent ready for software support, distributor sales, internal FAQs or a medical practice. You just fill in the tone, your company details and the topics to avoid.
Several agents, each with its own knowledge: for example, a sales agent that only sees the catalog and a support agent that only sees the manuals.
Test it before going live: a chat simulator shows which document the agent used for each answer.
Ratings on every answer: your customers mark whether an answer helped, and the agent favors the best-rated ones.

Be where your customers are

Chat on your website: install it by pasting a snippet, with your avatar and your colors. It only works on the domains you authorize.
WhatsApp Business and Telegram: the same agent, with the same knowledge, on the channels your customers already use.
Your own support page: a public chat link for your company, even if you don't have a website.
Remembers the conversation: on WhatsApp and Telegram the agent keeps the thread, so customers don't have to repeat themselves.
24/7 service: nights, weekends and holidays, without hiring more staff.

Turn conversations into sales and appointments

Lead capture

The agent detects when someone wants to buy, get a quote or be contacted, and saves their name, email, phone number and a summary of the request.
Instant alerts by email and in the app, so your team can call while interest is still hot.
Export your leads to CSV, filtered by channel or intent, and bring them into your CRM.

Appointment booking

Your customers pick a day and time right from the chat, with no calls and no waiting.
You set your working days, the buffer between appointments and how far ahead people can book.
You get notified of every new appointment, and if you cancel one, the customer gets an automatic email.

AI answers, your team closes

"I want to talk to a person": the customer asks for an agent and the conversation goes to your team.
Smart escalation: if the agent couldn't answer twice in a row, it hands the case to a person on its own.
Support inbox: an operator takes the case, replies and hands it back to the agent when done, on web chat and WhatsApp.
No customer left behind: if a case goes idle, another operator can take it; if no one does, it returns to the agent.

Find out what people are asking

Results dashboard: how many questions came in, what percentage was resolved and the response time.
Knowledge gaps: Kelova shows you what people ask that you can't answer yet, and you upload the missing document right from there.
Top topics and the channel each one comes from.
Most-used sources: see which documents are actually working for you.

Security and control

Full isolation: your company's information never mixes with anyone else's.
Per-person roles: Admin, Member, Operator and Viewer. Everyone sees only what they need.
Customer data protected: in conversations, the customer's contact is hidden except for the last 4 digits.
You decide what's kept: turn transcripts on per agent and choose whether they delete themselves after 7, 30 or 90 days.
Usage control: see your monthly usage and get a heads-up at 80% of your plan. On paid plans, service is never cut off for going over.

For technical teams: connect your own AI

MCP connector: your Claude, Cursor or in-house agent can query your company's knowledge in minutes.
Signed webhooks: Kelova notifies your CRM or ERP whenever a lead comes in or an appointment is booked, and retries if delivery fails.

Built for Latin American companies

Local invoicing in Spanish, with your tax details for El Salvador, Guatemala, Mexico or Colombia. No contracts in a foreign language.
Free plan to try it with your own documents and the chat on your website.
Paid plans: Pilot at $49/month (web and Telegram), Pro at $149 (adds WhatsApp) and Business at $349 (with a 99.5% SLA). Enterprise is tailored to you.

Get started today

Kelova is available now at kelova.app. Connect your documents for free and watch your agent answer with your real data, or reach out and we'll show you how it works with your own catalog.