Case Study - Salvadoran bank specialized in microfinance and SMEs.
Sector
Salvadoran bank specialized in microfinance and SMEs.
Overview
Increase to 26% in arrears of loans granted, due to the fact that the credit and collections areas have the difficulty of ordering priorities to segment and prioritize client portfolios up to date and in the different states of arrears since the information does not It is centralized, making it difficult to obtain and analyze.
Challenges | Objectives |
|---|---|
Multiple data sources. | Simplify the obtaining and analysis of credit information. |
Real-time processing of information. | Simplify the obtaining and analysis of collection information. |
Provide an easy-to-use tool to users. | Reduce the default of the current portfolio to 10%. |
Solution Implemented
Execution of the project in 3 phases, the first phase where a collection score was developed to improve the analysis of the information. The second phase where a multi-platform application was developed to make information on their client portfolio available to credit and collections analysts in real time. The third phase is supporting the client in the use of the collection score, the implementation of information analysis policies and the implementation of collection campaigns.
Result and Benefits
Score formula that centralizes the information and involves the important variables for the client's particular case.
Making available to end users a user-friendly real-time tool that optimizes the work done.
Implementation of collection campaigns that adapt to the portfolio of loans granted.
Reduction of the current client portfolio to 8%
Conclusion
Project executed successfully, where the centralization of information and availability of information in real time, improved the collection process, allowing the client to reduce their delinquent portfolio by up to 8%.