Case Study - Financial, data, analysis and technology company.
Sector
Financial, data, analysis and technology company.
Overview
High times for processing credit granting applications (up to 20 business days) for consumer and credit cards, this is because the entire credit granting flow is carried out manually, from the entry of a request to the granting of credit; which implied an average of 5000 unprocessed requests monthly.
Challenges | Objectives |
|---|---|
A high number of transactions must be considered. | Reduce to 5 days maximum for the resolution of a credit application. |
It must be multi-country and multi-client. | Reduce the current number of unprocessed applications by 75% |
Provide an easy-to-use tool to users. | Development of a user-friendly application for users. |
Solution Implemented
Creation of a multiplatform application that automates the different stages of granting credit:
Digital entry of an application.
Digitization of requirements.
Integration with credit bureaus to extract credit variables.
Automatic credit risk analysis.
Creation of virtual committees to approve applications
Digital creation of documents for credit formalization.
Result and Benefits
Automation of the different stages of the credit granting flow.
Reduction in paperwork by digitizing documentation required in the process.
Reduction of the processing time of a credit application to 5 days maximum.
Increase in the perception of the quality of service to the end user with notification of the phase in which their request is.
Conclusion
Project executed successfully, where the automation and centralization of processes allowed a significant improvement in response times towards end clients.